Travelling with support persons, companions, and others

A maximum combination of 2 people can travel with you on TransHelp. Let us know at the time of booking if you will be travelling with companions or support persons.

Companion

If you are able to travel on your own, your account will be charged for each friend or family member travelling with you as a companion, up to 2.

Support person

If you are unable to travel on your own – some, or all of the time – you may be approved for travel with a support person.

If you have a Mandatory Support Person designation on your file, you must always travel with a support person.

A support person travels for free, so your account will not be charged.

If you are eligible to travel alone, you can request to remove the Mandatory Support Person designation on your file.

All children 12 years or younger must be accompanied by a parent, guardian, or support person.

If the child is 5 years and younger:

• The accompanying parent, guardian or support person must pay a fare.
• The child rides for free unless they are the registered passenger.
• If the child is between 6 to 12 years, both the child and the accompanying parent or guardian must pay a fare.

Children with mobility devices must follow the same rules as adults travelling with wheelchairs and scooters.

TransHelp does not require and does not provide car seats or booster seats in taxis or buses and public vehicles. A child cannot sit in a stroller while travelling. Strollers must be collapsed and safely stored during travel.

Children who weigh less than 9 kg (20 lbs) or cannot hold themselves upright must be securely held on a parent, guardian, or companion's lap. Parents, guardians, or companions who cannot hold the child on their lap or care for the child while travelling must bring a support person to hold and care for the child.

Certain rules apply for travelling with service animals, support animals, and pets on TransHelp.

Booking your trip

When booking, tell your customer service representative that you'll be travelling with a service or support animal or pet. Travelling with an animal companion may affect booking a same-day flexible trip.

Traditional and non-traditional animals

Traditional service and support animals and pets are:

• Cats
• Dogs
• Ferrets
• Gerbils
• Guinea pigs
• Hamsters

Animals that aren't in this list are non-traditional.

If you want to travel with a non-traditional pet, call 905-791-1015 for approval before booking.

If you'll be travelling outside of Peel Region, contact the other specialized public transit agency to confirm that animal companions are allowed.

Rules for travelling with animal companions

To travel on a TransHelp vehicle, a service or support animal or pet:

• Must be up-to-date on all necessary vaccinations.
• Must be free from any disease that can spread to others.
• Can sit on your lap or on the floor beside you.
• Must be on a leash or in a pet carrier while on board.
• Must stay under your care and control at all times.
• Must be tame, well-behaved, and responsive to your instructions.

Aggressive or disruptive animals will not be allowed to ride TransHelp.

If another passenger is allergic or afraid of your animal, the TransHelp operator will pull over and request another vehicle.