Passenger conduct
TransHelp strictly prohibits disruptive behaviour.
TransHelp strictly prohibits unruly or disruptive behaviour that threatens or endangers the safety of passengers, employees, or service animals.
If a passenger is disruptive, TransHelp may take one or more of the following actions:
- Reschedule or cancel the ride.
- Suspend service to the passenger.
- Require that a mandatory support person accompany the passenger for any future rides.
- Report the incident to the police.
TransHelp passengers who have experienced disruptive behaviour must contact TransHelp or emergency services to report the incident.
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